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“Augeos Claim Manager” (hereinafter: ACM) is Augeos’ solution dedicated to operational complaint handling. It provides the compliance office not only with a powerful IT instrument, but also with a rigorous methodological framework that guides in the definition of the steps necessary for the complete management of the complaint:

  • Acquisition of structured information essential for the completion of the contents of the complaint
  • Interfacing with other modules of the GRC platform (e.g. the Loss Data Collection of “Risk Shelter”) or with third-party solutions (e.g. ABI. TRIMCLAIM)
  • Document management of attachments
  • Monitoring by indicators of the development of complaints
  • Actuation of mitigation and control activities through the planning and monitoring of interventions